WORKWISE TERMS AND CONDITIONS

This privacy statement is designed to provide clear information about how we handle your identifiable information, also referred to as "Personal Information." It explains the types of data we collect, the reasons for collecting and using it, and our practices regarding disclosing this information to others. The statement also includes details on how you can contact our Privacy Officer if you have any questions or concerns, as well as how to exercise your rights under Privacy Laws, such as accessing or correcting your Personal Information.

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To Whom This Privacy Statement Applies

 

This Privacy Statement applies to all individuals whose Personal Information we collect, use, and manage in the course of our business operations. Specifically, it covers:

• Clients and Customers: Individuals and organizations who engage our construction services, request quotes, or enter into contracts with us.

• Employees and Contractors: Personal information of our staff, subcontractors, and other individuals directly involved in the execution of construction projects.

• Vendors and Suppliers: Companies or individuals who provide goods or services to support our construction activities.

• Visitors: Individuals who visit our offices, construction sites, or engage with us through our website or other digital platforms.

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What Personal Information Do We Collect, and What Are the Purposes Behind It?

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As a construction company, we collect and manage various types of Personal Information in order to provide services, maintain safety standards, and ensure compliance with legal and regulatory obligations. This may include, but is not limited to:

 

1. Client and Customer Information

 

Types of Information Collected:

 

• Personal Details: Name, address, phone number, email address.

• Project Information: Project specifications, scope of work, timelines, site locations.

• Financial Details: Payment information, billing details, payment history.

• Contract Information: Signed agreements, contract terms, and conditions.

 

Purpose​

 

• To Provide Services: To accurately communicate project details, timelines, and deliverables.

• To Manage Projects: To track progress, make necessary adjustments, and ensure projects are completed as planned.

• To Process Payments: To handle billing, invoicing, and payment processing for construction services.

• To Meet Legal and Regulatory Requirements: To fulfill contracts and meet building code, permit, and licensing requirements.

 

We also collect banking and/or credit card information from customers who purchase, rent, subscribe to, or otherwise receive our products and services when payments are to be directly debited from their bank account or charged to their credit card. If we are considering extending credit to a customer, we may obtain and refer to a consumer report from a credit or consumer reporting agency, which may include credit information and other Personal Information. Additionally, we maintain records of customers' usage of our products and services, along with the handling of any customer inquiries, complaints, or feedback.

The primary reasons we collect and use Personal Information are to provide you with our products and services, manage your accounts (including billing and collections), and offer support services (such as maintenance and safety information). Personal Information may also be used for personalized marketing efforts and to compile operational analysis, marketing statistics, and other data for internal use by Workwise.

During our interactions with you, whether over the phone or online, we may monitor and/or record conversations with our representatives for mutual protection, training, analytics, and to improve and customize the overall customer experience. Additionally, we may use your Personal Information collected via our website to manage and enhance the site, tailor content to provide a more personalized experience, highlight products and services that may interest you, and to manage and respond to any requests you submit through our site.

We may also use your Personal Information to notify you about new products and services we believe may be of interest, or to gather your feedback. However, we will cease such communications upon your request.

 

Cookies and Tracking Mechanisms

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When you browse our website, we may monitor and/or record your browsing activity using tracking technologies such as cookies. Cookies are small text files containing unique identifiers that are stored on your device by your internet browser. These cookies help us collect and store certain information, such as:

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• Browser and Device Information: Type of internet browser and operating system you use.

• Browsing Activity: Date, time, and duration of your visit, pages viewed, and time spent on those pages.

• Geographic Location: Information about your location, determined by the IP address of your device.

• Referral Information: The website from which you linked to our site.

• Returning Visitors: Recognition of returning customers for a more personalized experience.

 

This information is used to improve your browsing experience, optimize our website, and better understand how visitors interact with our site.

In addition to the data we collect directly, we may also gather information from our trusted business partners and vendors regarding your browsing habits on our website.

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Managing Cookies and Tracking Preferences

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If you prefer not to have cookies collected during your visit to our website, you can manage or disable cookies through your browser settings. Most browsers allow you to control cookies by accepting, rejecting, or deleting them from your device’s history (cache) when you leave our site. Please note that if you choose to disable cookies, certain features of our website may not function as intended.

 

Opting Out of Interest-Based Advertising

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If you wish to opt out of receiving interest-based ads, you can do so by visiting the opt-out pages provided by the third-party advertising companies we work with. However, please note that even if you opt out, these tracking technologies may still collect data for other purposes, such as analytics, and you may continue to see ads from us. The difference is that these ads will no longer be tailored based on your browsing behavior.

 

Legal Basis for Collecting, Storing, and Using Your Personal Information

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We typically collect, use, and disclose your Personal Information with your consent, unless otherwise authorized or required by law. Consent can be given either explicitly (for example, by signing a consent form) or implicitly (for example, when you provide the necessary information to request a service). In some cases, you may provide your consent after being informed about how your personal information will be used, and if you do not opt out when given the opportunity, your consent is considered implied for that specific purpose.

 

Who May Receive Your Personal Information?

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Except as otherwise outlined in this statement, and unless you provide us with explicit consent to share it or unless disclosure is required or permitted by law, we do not disclose your Personal Information to third parties.

To enhance the services we offer to potential customers, we share Personal Information within the Workwise Businesses. Additionally, we share information with our dealers to resolve any issues or complaints. We may also provide customer-related information to credit reporting agencies, credit bureaus, and financial institutions to maintain a customer's credit history.

In certain situations, applicable laws (including those of foreign jurisdictions affecting our suppliers) may require or allow us to disclose your Personal Information without your consent, such as in response to a warrant, subpoena, or court order.

 

Safeguarding Your Personal Information

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We implement a variety of physical, electronic, and managerial measures to ensure the security of your Personal Information.

These measures include:

• Staff Training and Awareness: Educating and training relevant staff members to ensure they understand our privacy obligations when handling Personal Information.

• Access Controls: Applying administrative and technical controls to limit access to Personal Information to only those individuals who need it to perform their job duties.

• Technological Security: Utilizing advanced security technologies such as firewalls, multi-factor authentication, encryption, and anti-virus software to protect your data.

• Physical Security: Implementing physical security protocols, including security passes for staff to access our premises.

 

While we take reasonable steps to safeguard your Personal Information, it's important to note that no security measure can provide absolute protection. While we strive to protect your data, we cannot guarantee the complete security of Personal Information under our control.

 

Retention of Your Personal Information

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Your Personal Information will be stored on our servers or those of our service providers and will be accessible only to authorized Team Members or service providers who need access for the purposes outlined above. We will retain your Personal Information for the longest of the following periods:

(a) For as long as necessary to provide you with products and services;

(b) Any retention period required by law or professional standards;

(c) Until the conclusion of any period during which litigation or investigations related to the products or services may arise; or

(d) As outlined in Workwise’s internal retention policies, which may vary depending on the type of information held.

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Additionally, any copies of Personal Information stored in our electronic backups will be destroyed in accordance with the normal lifecycle of those backups.

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Contacting Us

 

You may have the right to:

• Request information about how we have collected, used, and disclosed your Personal Information, and ask for a copy of the Personal Information we hold about you.

 

• Ask us to update, modify, or correct any Personal Information we have on file if you believe it is inaccurate or incomplete.

 

• Withdraw your consent to the collection, use, or disclosure of your Personal Information at any time.

 

Exercising Your Rights or Inquiries

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If you wish to exercise any of your rights or have any questions regarding our use of your Personal Information, please reach out to our Privacy Officer using the contact information provided below:

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Privacy Officer

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Work Wise Construction Inc.

365 Porte Rd, Ajax, ON L1S 2N8

hello@workwiseconstruction.com

 

We are committed to responding to requests from individuals seeking access to their Personal Information in a timely manner. We will make every effort to respond as quickly as possible, typically within 30 days of receiving the request. In some cases, such as when additional time is needed for consultations or to convert the information into an accessible format, an extension of up to 30 additional days may be required.

When providing access to Personal Information, we will ensure that the information is presented in a format that is easy to understand. In most cases, this will be provided at minimal or no cost to the individual making the request.

We are dedicated to making sure your Personal Information is accessible and that your rights are respected in accordance with applicable privacy laws.

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Have Concerns?

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If you are dissatisfied with how we have handled your Personal Information or any privacy-related query or request, you have the right to raise your concerns with the relevant privacy regulator in your jurisdiction. If you need assistance in identifying the appropriate privacy regulator, please contact the Privacy Officer using the contact details provided above.

 

Updates to This Privacy Statement

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This privacy statement may be updated periodically and will be reviewed at least once a year for any necessary changes. When we make updates, we will revise the "last updated" date at the bottom of this page. The updated version of the privacy statement will take effect from that date. We encourage you to review this statement regularly to stay informed about how we are handling your information.